Derrick Wortman

About Derrick Wortman

I am the Director of IT at Welty Building Company. With over 15 years of hands-on experience in Information Technology, I’ve had the privilege of simplifying complex tech for both executives and employees. A few things about me: 1. Passion for Education: I thrive on demystifying technology. Staying updated with the latest trends is more crucial than ever. I believe that knowledge empowers everyone. Self-Starter: Give me a challenge, and I’ll run with it. As a self-starter, I’ve tackled everything from system overhauls to streamlining our helpdesk processes. No task is too daunting—I see opportunities where others might see roadblocks. Organization: My desk might look like chaos, but when it comes to managing projects, systems, and teams, I’m all about structure and efficiency. Tech Trend Tracker: I’m eagerly awaiting the latest tech announcements, many AI-driven solutions, so we can stay ahead of the curve. When I spot a trend that aligns with our company’s goals, I’ll champion its adoption. Automation: I try to eliminate any redundant task and try to automate them. I’ve harnessed the power of AI technology to streamline several IT processes, trying to focus on strategic impact. Professional + Approachable: I take my work seriously, but I don’t take myself too seriously. Approachable and friendly, I believe that a dash of humor makes any workday brighter.Recent Projects:• Developed IT Strategy, Current state assessments, SWOT and GAP analysis, internal/external roadmaps.• Redesigned/implemented new Server infrastructure with Security in mind with MSP assistance. • Streamlined laptop provisioning by automating 50% of the setup and configuration process using Intune.• Implemented RMM Solution NinjaOne for automated patching, software installs, alerts for PC/Servers.• Implemented Microsoft 365 & SharePoint Sites for all Business Units (Company Wide). • Lead system-wide upgrade to Windows 11 and annual laptop upgrades finished 6-months before year end.• Implemented Multi-Factor Authentication on all company devices (DUO). • Disaster Recovery implementation, Test, and procedure documentation. • Researched/Implemented Company LMS (Learning Management Solution “Talent LMS”)• Design and implement Company Intranet (Online forms, documents, updates, training).• Implementing Spiceworks Inventory Management Solution. • Created Company Knowledgebase (via Zendesk) with automated AI Responses linked to helpdesk.• Implemented a Help Desk Solution (Zendesk) companywide.

Experience

1. Director of IT

   Welty Building Construction

   Jun 2023 — Present · Fairlawn, OH, US

   Shape the company’s tech vision and implement forward-thinking strategies.•Ensure robust, secure systems that scale seamlessly throughout all Business Entities.•Oversee and Report on IT Budget. Optimize IT spending while maximizing impact.•Safeguard data and uphold industry standards with the latest security practices.•Inspire and guide the IT team toward success and continuous improvement with career paths.•Efficiently handle vendor relationships / contracts.•Develop and execute projects aligned with the company’s overall goals to completion.•Chair of AI Committee and Member of the Leadership team.•Constantly prepare/test Disaster Recovery Policies & Procedures for the unexpected.•Explore tech advancements and streamline processes for IT and all Business Entities under the Welty Umbrella (inSITE, e4b, Business Dev, Energy & Infrastructure).

Education

• AppNeta

  Certified Technology Partner and Certified Monitoring Partner of AppNeta, System, Networking, and LAN/WAN Management/Manager

  2011 — 2012

• Kent State University

  In process of bachelor's degree, Computer Technology

  2010 — 2016

• CompTIA

  CompTIA A+ Certification, Computer Technology/Computer Systems Technology

  2012 — 2012

• Newton Falls High School

  High School Diploma, High School Diploma

  2005 — 2008

Skills

• Troubleshooting
• Software Installation
• Microsoft Office
• Web Design
• Computer Maintenance
• Help Desk Support
• Project Management
• Hardware
• IT Management
• Training
• Windows 7
• Computer Building
• Active Directory
• Windows Xp
• Personal Drive
• Computer Hardware Troubleshooting
• Network Troubleshooting
• Appneta Software
• Advertising Sales
• Packettrap Software
• Spiceworks
• Wordpress
• Customer Service
• Computer Repair
• Proprofs
• Zendesk
• Cisco Meraki
• Mimecast
• Microsoft Exchange
• Vmware Vsphere
• Vmware
• Sage Products
• Cisco Technologies
• Servers
• Technical Support
• Budgets
• Networking