Derrick Wong
Desktop Security Support Specialist @The University Of Winnipeg
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WORK HISTORY
Desktop Security Support Specialist @The University Of Winnipeg
Winnipeg, MB, CA
The University of Winnipeg is a public research and teaching university supporting a diverse academic and administrative community with complex security and compliance requirements. In this role, I operate at the intersection of endpoint management and cybersecurity, ensuring desktop and endpoint environments remain secure, compliant, and aligned with institutional standards. I monitor, investigate, and respond to endpoint-related security incidents, apply cybersecurity controls and best practices across managed devices, and support the evaluation and deployment of security tools to strengthen endpoint protection. I also collaborate closely with technical teams and end users, providing guidance and security awareness to reduce risk while maintaining usability in a higher-education environment.
EDUCATION
University of South Wales
MSc Information Security and Computer Crime, Computer/Information Technology Administration and Management
SKILLS
ABOUT DERRICK WONG
18+ years in in-house IT delivering reliable, secure, and scalable infrastructure for multi-site organizations. I bridge end-user support, networks/servers, cloud & hybrid (M365/Azure/AWS), and cybersecurity, turning business needs into practical implementations that reduce risk, improve uptime, and modernize operations. Experienced leading projects across distributed teams, vendors, and cross-border sites.CORE COMPETENCIES- In-house IT Operations & Service Delivery (L1–L3 support, standards, user enablement)- Network & Infrastructure Management (LAN/WAN, firewall/security, monitoring)- Server Administration & Virtualization (Windows/Linux, VMware/Hyper-V)- Cloud & Hybrid Platforms (Microsoft 365, Azure, AWS)- Cybersecurity & Risk Reduction (hardening, secure configuration, security alignment)- Backup, Disaster Recovery & Business Continuity (Datto/Veeam, cloud backup)- IT Project Delivery (migrations, network revamps, relocations, workflow optimization)- Leadership, Stakeholder & Vendor Management (cross-team delivery, mentorship, coordination)TECHNICAL PROFICIENCIES- Project Delivery: System migration, network revamp, digital transformation, in-house system development, workflow optimization, site setup/relocation, technical leadership, IT strategy alignment- Endpoint Management & MDM: MECM/SCCM, Microsoft Intune (device enrollment, compliance, configuration profiles, software deployment), Windows endpoint configuration & lifecycle management- Endpoint Security (EDR/XDR): Microsoft Defender for Endpoint, SentinelOne (alert triage, investigation, containment support, remediation coordination), endpoint hardening and secure configuration baselines- SIEM & Security Monitoring: Experience working with SIEM tools for alert monitoring, investigation workflows, and incident response coordination- Networking & Security: LAN/WAN administration; network security (Fortinet, Cisco, SonicWall, HP); network monitoring (Auvik, PRTG)- Server & Virtualization: Windows/Linux server administration; virtualization (VMware, Hyper-V)- Cloud & Hybrid: Microsoft 365; Azure; AWS- Backup & DR: Datto; Veeam; cloud backup and recovery planning- Support & Tools: End-user support; RMM/PSA tools (ConnectWise, Syncro); user training
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