Derrick Sylva
Director, Enterprise Applications @SEIU-UHW West & Joint Employer Education Fund
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WORK HISTORY
Director, Enterprise Applications @SEIU-UHW West & Joint Employer Education Fund
Los Angeles, CA, US
Led the comprehensive overhaul of learning management, ERP, reporting, and integration infrastructure systems• Provided vision, metrics, and direction to teams, business unit leaders, and stakeholders throughout the project lifecycle for digital IT projects and programs with an annual spend exceeding $2.7M• Directed product development strategy and project design, success methodology, standards, and tools• Collaborated closely with executive leadership to develop business strategy and communicate with all stakeholders• Selected, implemented, and managed Customer Relation Management Systems, Enterprise Resource Planning System and their transition from on premises legacy SQL server to cloud based systems• Leveraged the Salesforce ecosystem and workforce development tools to integrate and synchronize data (e.g, Launchpad, SUMO Scheduler, 3CX Phone System, Matillion ETL, and Snowflake Data Warehouse)• Oversaw IT strategy and planning, working with vendors to develop and implement new MDM resources• Overhauled purchasing and management of IT infrastructure, assets, and applications• Built, managed, and mentored a team of 5 that delivered high-performance consultation and project deliverables• Contracted with third-party development and systems administration vendors (e.g, Accenture, Infosys)• Served as a subject matter expert for product build (e.g, requirements, definition, development, testing, etc.)• Recommended approaches for development (buy/build/partner) to optimize function, cost, and user experience• Ensured projects and metrics met budget, timelines, and quality standards and were reported to stakeholders.
EDUCATION
Skidmore College
Bachelor of Science - BS
Gies College of Business - University of Illinois Urbana-Champaign
Master of Business Administration - MBA
University of California, Riverside
Certificate
SKILLS
ABOUT DERRICK SYLVA
Experienced Digital Technologist with over 20 years of leadership in digital transformation, product innovation, ERP implementation, systems development, and team management. Proven track record of optimizing performance outcomes through strategic planning and execution.Skilled in providing innovative software, e-commerce, and IT solutions within an Agile SCRUM environment. Customer-focused leader with a strong background in strategy development, deployment, operations, and support of large-scale products and applications.Collaborative partner with cross-functional teams, leveraging analytics to streamline processes and deliver consistent results. Proficient in operational strategy, vendor management, cost analysis, and stakeholder relations.
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