Derrick Rincon
Technical Support Specialist | Desktop Support Technician | Sales Engineer Training Graduate | Technology-Driven, and Customer Focused
- Role
- Technical Support Specialist ll at CHA Consulting, Inc.
- Location
- Johnstown, NY, US
- LinkedIn followers
- 500 followers
About Derrick Rincon
Qualified IT Professional with 10+ years of Technical Support and Customer Support experience. Adept at engaging customers by identifying issues and pain points that help streamline steps to effectively resolve technical issues.
Experience
Technical Support Specialist ll
Jun 2021 — Present · Colonie, NY, US
Analyzing and identifying pain points of the customers contributing to 90 % increase in CSAT Providing high-level technical support by resolving inquiries by phone, Microsoft Teams, Email or in person resulting in increase of overall company efficiency by 20 % Streamlining support and tech collaboration, swiftly translating customers concerns into lasting solutions resulting in increased client retention by 10% Provide technical expertise and support during client engagements, presentations, and demonstrations Trained and mentored newly hired employees with the best practices to increase the workflow efficiency by 50 %
Education
Fulton-Montgomery Community College
Computer Technology/Computer Systems Technology
2003
Careerist
Certificate, Sales Engineer Training
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