Derrick Mitchell

WORK HISTORY

EDUCATION

ABOUT DERRICK MITCHELL

Well-versed ServiceNow Consultant and Salesforce Certified Administrator experienced in supporting sales and business analysis through detailed administration of complex systems. Deliberate educator, leading thoughtful and systematic tutorials on best practices for software utilization. Thorough troubleshooter solving complex software errors with urgency. Priceless transferable skills in patience, education and team-building garnered from fifteen years as an education specialist. Key member of leadership team with exceptional communication, negotiation, and presentation skills. Influencer and consensus builder with the ability to build robust and mutually beneficial business relationships at all levels. Adept at communicating complex technical details in audience-appropriate terminology. Expertise: Implementations & procedures, customer engagement, change management, safeguarding data, minimizing risk, and ensuring client uptime. Leadership: Extensive experience building, developing, and leading world-class global teams. Project / Program Management: Extensive experience conceptualizing and executing complex multi-million-dollar IT projects and programs from planning to completion. Collaborating with key stakeholders and executives, managing deadlines, understanding and articulating priorities, architecting solutions, and delivering results. Mission Driven: Passion for creating vision, setting course, and aligning people, technology, processes and relationships to deliver operational excellence. CORE COMPETENCIES Business strategy and analysis Project/program management Team building and development IT strategy and road mapping Disaster preparedness and recovery Root cause analysis and problem management Process improvement