Derrick Mathis
- Role
- Senior Customer Service Manager at Heatcraft Refrigeration Products
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Derrick Mathis
14+yrs commended performance in key customer service, goals and initiatives. Respected…
Experience
Senior Customer Service Manager
Heatcraft Refrigeration Products
Apr 2022 — Present
Skills
- Operations Management
- Customer Experience
- Customer Service
- Iex
- Operational Excellence
- Customer Service Management
- Coaching
- Complaint Investigations
- Training
- Recruiting
- Software Documentation
- Witness
- Avaya
- Call Center
- Hiring
- Time Management
- Workforce Management
- Customer Retention
- Troubleshooting
- Leadership
- Strategic Planning
- Team Building
- Career Development
- Contact Centers
- Oracle HR
- Vendor Management
- Onboarding
- Team Leadership
- Iex Total View
- Management
- Employee Relations
- Payroll
- Call Center Development
- Telecommunications
- Employee Engagement
- Employee Training
- Process Improvement
- Interviews
- Quality Assurance
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