Derrick Hardaway
IT Support Technician @Addison Group
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WORK HISTORY
IT Support Technician @Addison Group
Chicago, IL, US
Provide Tier 1 technical support for end users by troubleshooting hardware, software, and basic network-related issues in a fast-paced environmentHandle common IT requests including password resets, account access issues, application support, and workstation troubleshootingDocument incidents, requests, and resolutions accurately using ticketing systems to ensure proper tracking and escalationFollow established IT processes, SLAs, and security best practices while supporting users via phone, email, and remote toolsEscalate complex issues to Tier 2/3 teams with clear documentation and troubleshooting stepsCollaborate with team members to improve support workflows and deliver consistent, user-friendly IT solutionsGain hands-on experience supporting enterprise IT environments while strengthening customer service and communication skills
EDUCATION
CourseCareers
Information Technology
Ivy Tech Community College
Associate's degree, Information Technology
ABOUT DERRICK HARDAWAY
I’m an IT professional with an Associate’s degree in Information Technology and a strong passion for system administration and cybersecurity. I am currently preparing for the CompTIA Security+ certification while building hands-on experience securing, managing, and supporting IT environments.I specialize in troubleshooting, user support, and resolving technical issues while delivering excellent customer service. My experience supporting users and solving real-world IT problems has strengthened my ability to work efficiently in fast-paced environments.I am actively seeking opportunities in IT Support and System Administration where I can contribute to maintaining secure and reliable systems while continuing to grow my technical expertise.My long-term goal is to transition into a System Administrator or Identity and Access Management (IAM) role. After earning Security+, I plan to pursue the Red Hat Certified System Administrator (RHCSA) to deepen my Linux and enterprise infrastructure knowledge.I enjoy connecting with others in tech. Let’s network and talk about cybersecurity, system administration, and breaking into IT.
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