Derrick Forest
Customer Care Banking Supervisor
- Role
- Customer Care Deposit Supervisor at Ally
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Customer Care Deposit Supervisor
Feb 2023 — Present · US
I manage and overseas the day to day call center expectations by leading, problem solving, multi tasking, communicating,coaching, developing, monitoring and refresher training associates on banking rules and regulations.
Skills
- Performance Management
- Nonprofits
- Leadership Development
- Team Leadership
- Microsoft Office
- Call Centers
- Leadership
- Program Management
- Business Process Improvement
- Vendor Management
- Customer Satisfaction
- Training
- Volunteer Management
- Process Improvement
- Strategic Planning
- Time Management
- Coaching
- Customer Retention
- Customer Service
- Public Speaking
- Team Building
- Management
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