Derrick Deravariere
Managing Director, North America, Head of Customer Service @Citi
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WORK HISTORY
Managing Director, North America, Head of Customer Service @Citi
Atlanta, GA, US
Service Strategy for Branded, Cobranded and Retail cards for North America. Leads a team of 12K global Customer Advocates and strategic teams focused on delivering an effortless customer experience. Responsible for digital strategy and automation for sales, servicing, retention, including desk top innovation. Collaborates to establish and execute plans that distinguish the customer experience and supports the needs of key business partners and internal teams.
EDUCATION
Fordham University
Master of Business Administration (MBA), Management Information Systems, General
Fairleigh Dickinson University
Bachelor of Science (BS), Marketing
SKILLS
ABOUT DERRICK DERAVARIERE
High-impact executive with benchmark success in B2B and B2C portfolio management and sales and service operations. Contact center executive leading US servicing organization including vendor management of 12K employees. Possess exceptional client management, relationship-building, cross-selling and digital experience that consistently drives revenue growth, sustained retention, and deeper customer loyalty. Trusted thought leader, skillful negotiator & dynamic presenter who can mobilize teams to exceed organizational goals.
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