Derrick Carr
Diversity & Inclusion Lead at Humana
- Role
- Diversity & Inclusion Lead at Humana at Humana
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Derrick Carr
Enthusiastic, innovative and energetic leader with 10+ year’s experience in Customer Service Supervision and operations in the telecommunications industry. 3 year’s experience in Medicare Enrollment, call quality and call-center operations within the Health Insurance Industry.
Experience
Diversity & Inclusion Lead at Humana
Oct 2023 — Present · Louisville, KY, US
Job Profile SummaryThe Diversity and Inclusion Lead develops, implements, and evaluates diversity/equal employment opportunity (EEO) and affirmative action programs to ensure compliance with government legislation and organization goals. The Diversity and Inclusion Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
Education
University of Louisville
1996-1998, Communications
1996 — 1998
Fairdale High School
Emergency Care Attendant (EMT Ambulance)
1992 — 1996
Skills
- Listening to Customers
- Customer Support
- Telemarketing
- Strategic Planning
- Recruiting
- Data Analysis
- Microsoft Word
- Telecommunications Billing
- Telephone Skills
- Interviews
- Telecommunications
- Microsoft Excel
- Microsoft Office
- Teaching
- Call Centers
- Supervisory Experience
- Supervising
- Team Building
- Management
- Performance Management
- Supervisory Skills
- Customer Oriented
- Coaching
- Staff Supervision
- Customer Retention
- Customer Service
- Social Media
- Customer Satisfaction
- Training
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