Derrick A Mack

Program Manager - Global Healthcare Services (Wake Forest Baptist) @Atrium Health

Greensboro, NC, US

Core ResponsibilitiesManage unique business lines within Global Healthcare Services (e.g, embassy offices, insurance agencies, employers, public/private institutions).Lead customer relationship management (CRM) — assessing client needs, coordinating services before, during, and after a patient’s stay.Coordinate patient care aligned with assigned business lines.Act as a liaison between national/international partners and Atrium Health.Operational & Strategic DutiesFacilitate referrals from assigned business lines.Develop and meet financial, marketing, and customer satisfaction targets.Increase quality referrals and revenue by 10% annually (adjustable per business line).Conduct service recovery when needed.Develop and present monthly reports on analysis, goals, and achievements.Research, analyze, and report on client needs and marketing efforts.Financial ManagementEnsure upfront deposits for all planned services.Obtain Letters of Authorization (LOA) or deposits before services; follow up on outstanding balances.Maintain “verbally approved” LOAs at ≤10% and follow up with agencies for delays.Assist Finance/Billing with collections; directly negotiate with payers/sponsors/patients.Increase collection rates for assigned business lines

North Carolina Agricultural and Technical State University

Sports Science and Fitness Management, Business Administration and Management, General

North Carolina Agricultural and Technical State University

Bachelor's degree, Sport Science and Fitness Management

Cabarrus College of Health Sciences

Master of Science - MS, Health/Health Care Administration/Management