Derric L.
Customer Engagement Manager @AG Consulting Partners, Inc.
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WORK HISTORY
Customer Engagement Manager @AG Consulting Partners, Inc.
Batesville, AR, US
Orchestrating discovery calls while driving strategic technology conversations with customers and their account teams. Effectively articulating the value and long-term benefit of actively using Microsoft 365 products and services.• Established and nurtured strong relationships with key technical decision-makers to drive successful adoption and deployment of Microsoft products and technologies, positioning yourself as a trusted advisor in the post-sales process.• Assisted deployments using interactive modules designed to help SMB, Enterprise and Commercial companies deploy Office/Microsoft 365 services.
SKILLS
ABOUT DERRIC L.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.Skills - Change Management, Program Manager, Project Management, Problem Management, Risk Management, Quality Control & Compliance, Large-scale projects, Customer Relationship Management, 24-hour SLA\'s, Customer Satisfaction, Technical Aptitude, Communication, Interpersonal skills, Reliability, Cross Collaboration.
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