Derric Hicks
Director of Operations - North America @Car Delivery Network Cdn
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WORK HISTORY
Director of Operations - North America @Car Delivery Network Cdn
Progressive tenure - Promoted to oversee numerous large-scale $MM SaaS contract negotiations and all North America Operations.Chief Product Owner - Implemented vinDELIVER (ePOD) and FleetConnect (ELD/telematics) product management processes in a SCRUM environment to enhance product development. Currently working on vinDISPATCH.Understanding how to evaluate, manage and communicate customer needs and expectations through the stages of the product development process, prioritization process and deadlines while aligning future requirements.Oversee the development, maintenance and communication of development roadmap. Ensuring relevant access to process achievements, delays, backlogs, etc.Lead multiple teams focused on building trust across the organization. Execute improvements to enhance productivity and quality assurance across operations utilizing EOS/Traction.Developed and managed budgets and all related fiscal forecasting and planning activities for North America Operations.Performed regular forecast checkpoints and capital planning at the executive level with department leaders.Led cross-functional teams responsible for maintaining a high level of IT, customer and vendor support.
EDUCATION
Dallas Baptist University
Bachelor of Business Administration (BBA), Marketing
SKILLS
ABOUT DERRIC HICKS
Results-oriented and driven business partner; exhibiting expertise in automotive supply…
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