Derric Bartholomew
Production Support Manager Product Owner @Capital One
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WORK HISTORY
Production Support Manager Product Owner @Capital One
Glen Allen, VA
Lead Production Support engineers and Software Engineers on a team of 14 for 24x7 support for 130+ Shared Tech applications- Product Owner for team communicating vision/roadmap for various technology teams. Often times incorporating Process Visualization to communicate current and future opportunity perspectives- Ensuring a healthy backlog, prioritizing backlog epics for upcoming work, defining acceptance criteria and definition of done for team’s epics, working collaboratively with TOC teams for key Agile & SAFe Ceremonies- Provide Call leadership during critical events during Intermittent or complete outages for Shared Tech LOB applications- Lead strategy discussions for team & partner teams within the TOC for objectives and goals to accomplish- Lead collaborative sessions with external teams to ensure reliability and closing gaps on Operational risks involving their application- Create, coach & mentor associate’s Development Action Plans for career goals growth that align with the TOC / Capital One’s direction. Constant and continuous conversation regarding growth- Leading and driving Alert event reduction for Shared Tech applications.
EDUCATION
Liberty University
Bachelor's degree (Criminal Justice / Business), Crminal justice / Business
Liberty University
Bachelor of Science (BS), Criminal Justice and Corrections
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