Derrek Lyons
National Sales Director
- Role
- Team Lead Manager at Cigar City Brewing
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Derrek Lyons
Dedicated and dynamic professional possessing a proven track record of superior…
Experience
Team Lead Manager
Jan 2020 — Present · Tampa, FL, US
Dynamic leader with 4+ years of experience at Cigar City Brewing, overseeing day-to-day operations• Supervise and support staff to ensure top-tier customer service is met• Adept at streamlining processes and driving sales while maintaining high standards of product quality• Consistently recommend ways to be more efficient and provide feedback after each shift of daily goals• Manage daily operations, ensuring efficiency in service, production and customer satisfaction• Collaborated with management to develop strategies for increasing sales and promoting new products• Handled customer feedback, resolved complaints and foster a welcoming brewery environment• Observe, evaluate, coach bartenders, servers, barbacks as well as shout out when job well doneLead Host Jan 2020 – Present• Manage POS for shop and To-Go sales, upsell and share differences in craft beers• Identify and manage prospects to host private events in new private event space• Adhere to State Liquor Laws and ensure responsible guest consumption• Provide feedback to improve internal efficiencies improving productivity by 25%• Am initial point of contact to ensure a guest starts visit on the right foot and provide expectations for visit
Education
Gies College of Business - University of Illinois Urbana-Champaign
Bachelor of Science (BS) in Business Administration, Concentrated in Marketing
1997 — 2001
University of Illinois College of Business
Bachelor's degree
1997 — 2001
Skills
- Salesforce.com
- Access
- Sales
- Customer Service
- Excel
- Leadership
- Strategic Planning
- Qualifying Candidates
- Adobe Suite
- Business Analysis
- Screening Resumes
- Crm
- Strategy
- Powerpoint
- Management
- Marketing Strategy
- Social Media Marketing
- Account Management
- New Business Development
- Phone Screening
- Marketing
- Public Speaking
- Interviewing
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