Deron Davis
š„ Strategic Contact Center Director | š Sales Growth | šÆ Operational Excellence | š” Workforce Optimization | š¤ Customer-Centric Leadership
- Role
- Contact Center Manager at Mass General Brigham Health Plan
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Deron Davis
Transforming Contact Centers with Vision, Strategy & People-First Leadership Iā¦
Experience
Contact Center Manager
Mass General Brigham Health Plan
Jul 2025 ā Present
Education
University of Florida
Business Administration and Management, General
Skills
- Medicare
- Healthcare
- Call Centers
- Strategy
- Applicant Tracking Systems
- Creative Direction
- Program Management
- Performance Management
- Insurance
- Marketing
- Coaching
- Hiring
- Employee Benefits
- Employee Relations
- Strategic Planning
- Public Speaking
- Training
- Customer Satisfaction
- Customer Retention
- Consulting
- Customer Service
- Management
- Team Building
- Vendor Management
- Call Center
- Team Leadership
- Account Management
- Process Improvement
- Recruiting
- Talent Acquisition
- Social Media
- Event Planning
- Health Insurance
- Leadership Development
- Leadership
- Microsoft Office
- Sales
- Onboarding
- Microsoft Excel
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