Dernie H.

Senior Director Lead-to-Opportunity Innovation

Role
Senior Director, Global Distribution Operations at Salesforce
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Supply Chain & LogisticsView LinkedIn profile

About Dernie H.

I love working in teams and I get excited when I get to dig in, learn something new, problem-solve, and make a positive impact for people.I am currently a Senior Director, leading a truly amazing team of professionals skilled in Business Analysis at Salesforce. Together, we are the liaison between the business and the technology teams. Our primary objectives are to bring clarity and bring people and technology together to guide the Sales organization in implementing technology solutions. We do this by understanding needs, driving business requirements and user acceptance testing, and keeping project communications transparent.Personally, I have 15+ years of experience in technology consulting and cloud technology. I\'m skilled in gathering and writing requirements, and helping organizations improve business processes with technology. Have a solid track record of building detailed requirements and project plans, coordinating cross functionally, and iterating to deliver a strong product. Career journey: I started as a Java developer, became a quality automation engineer, and started building user training content. Then worked with clients to build out prototypes and requirements documentation, through which I got experience with CRM! I enjoy volunteering with nonprofits to help them streamline processes with technology.

Experience

  1. Senior Director, Global Distribution Operations

    Salesforce

    Aug 2022 — Present

Education

  • University of California, Davis

    Computer Science, Computer Science

    2001 — 2005

  • UC Santa Cruz Extension

    Certificate Program in Technical Writing and Communication

    2010 — 2013

Skills

  • Consulting
  • Requirements Gathering
  • Salesforce.com
  • Integration
  • Agile Methodologies
  • Project Management
  • Sql
  • Visio
  • Healthy Eating
  • Databases
  • Testing
  • Technical Writing
  • Business Process
  • Business Process Improvement
  • Software Documentation
  • Requirements Analysis
  • Customer Relationship Management (Crm)
  • Cloud Computing
  • Software as a Service (Saas)
  • Regression Testing
  • Crm
  • Analysis
  • Business Analysis
  • Business Requirements
  • Saas
  • Process Improvement
  • Product Management
  • User Acceptance Testing
  • Scrum
  • Enterprise Software

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Dernie H. — Senior Director, Global Distribution Operations at Salesforce in San Francisco, CA, US | Unifers