Derick Hogan

About Derick Hogan

As an accomplished operations leader at a Fortune 200 company, I specialize in driving process improvement and enhancing the client service experience. My dedication to operational excellence and continuous improvement is supported by a solid foundation of certifications and leadership training.I am an ASPPA Qualified 401(K) Administrator (QKA) and formerly an APICS Certified Supply Chain Professional (CSCP), credentials that highlight my expertise in retirement plan administration and supply chain management.Throughout my career, I have participated in several esteemed leadership development programs at ADP, including:Front Line Leaders Program (2023)Launch Program (2022)Emerging Leader Program (2022)Guidance in Leadership Development (2018)These programs have equipped me with the skills to lead teams effectively, implement strategic initiatives, and foster a culture of continuous improvement. I am passionate about leveraging my knowledge and experience to create impactful solutions and drive organizational success. Let\'s connect and explore opportunities to collaborate and innovate together.

Experience

1. Senior Manager Client Service and Product Support - Recordkeeping Team

   ADP

   Sep 2022 — Present · Louisville, KY, US

   As the manager of an operation group at ADP Retirement Services, I am responsible for leading 14 full-time associates. My passion lies in helping my associates grow professionally while meeting the business\'s goals. I regularly track and report key performance indicators to senior leadership and hold weekly 1on1 meetings with my associates to discuss job performance. By staying engaged and focused on my associates\' development, I am able to create a positive work environment and drive successful results for both my team and the company.

Education

• Auburn University

  Data Analytics Certificate

• University of Louisville

  Bachelor of Science in Business Administration, Finance

  2010 — 2015

• Indiana University Southeast

  Master of Business Administration - MBA

Skills

• Time Management
• Public Speaking
• Teamwork
• Ethical Decision Making
• Organizational Leadership
• Analytical Skills
• Customer Service
• Professional Responsibility
• Program Budgeting
• Research
• Leading Meetings
• Microsoft Office
• Critical Thinking
• Listening to Customers
• Conflict Resolution
• Typing
• High Pressure Situations
• Administration
• Communication
• Empathy
• Leadership
• Creativity
• Social Media
• Public Relations
• Confidant
• Management
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Diversity Training
• Social Networking
• Interpersonal Communication Abilities
• Networking
• Patience