Derick G. S. Davis

About Derick G. S. Davis

As a Principal Customer Success Account Manager supporting SAP, I bring over 20 years of experience driving strategic transformation and value realization for enterprise customers. I specialize in aligning Microsoft’s cross-cloud capabilities with C-suite priorities to accelerate digital innovation, operational excellence, and long-term business outcomes.I serve as a trusted advisor to executive stakeholders, orchestrating global delivery teams and leveraging deep industry knowledge to de-risk adoption, optimize consumption, and ensure measurable success. My approach blends consultative leadership, data-driven insights, and a relentless focus on customer health to build enduring partnerships and deliver scalable impact.Key strengths include:• Executive engagement & strategic roadmap development• Cross-functional orchestration & program delivery• Change leadership & consumption acceleration• Business value storytelling & industry alignment• Trusted advisor relationships across technical and business domainsI thrive at the intersection of technology, business, and human connection—helping customers unlock the full potential of their Microsoft investments while navigating complex transformation journeys.

Experience

1. Principal Global Customer Success Account Manager

   Microsoft

   May 2024 — Present

   Recipient of FY24 Champion Award for International Customer SuccessSupporting SAP Enterprise Accounts | 2021- currentAs a Principal CSAM, I lead strategic engagements with SAP enterprise customers, aligning Microsoft’s cloud capabilities with executive business priorities to drive digital transformation and maximize ROI. I serve as a trusted advisor to C-suite stakeholders, orchestrating cross-functional teams to deliver high-impact outcomes across Azure, Modern Work, and Dynamics platforms.Key Contributions:• Spearheaded multi-million-dollar SAP modernization initiatives, accelerating cloud adoption and reducing time-to-value.• Built and maintained executive relationships, influencing strategic roadmaps and aligning Microsoft solutions with long-term business goals.• Led delivery excellence across complex programs, mitigating risk and ensuring operational health through proactive governance.• Championed customer success planning, driving measurable improvements in consumption, satisfaction, and retention.• Acted as a voice of the customer internally, shaping Microsoft’s approach to SAP enterprise engagements

Education

• Embry-Riddle Aeronautical University

  BS

• Pontifícia Universidade Católica do Rio Grande do Sul

  Bachelor of Science (BS)

  2000 — 2000

• American University - Kogod School of Business

  Master of Business Administration (M.B.A.)

  2010 — 2012

• University of Pittsburgh

  Bachelor of Science (BS)

• American University School of International Service

  Master's Degree

  2009 — 2012

Skills

• Educational Technology
• Stata
• Research
• Social Media Measurement
• Policy Analysis
• Healthcare Information Technology
• Crm
• International Relations
• Proposal Writing
• Leadership
• Business Analysis
• Data Analysis
• Partner Management
• Microsoft Office
• Program Management
• Partner Relationship Management
• Project Management
• Strategy
• Customer Relationship Management (Crm)
• Public Speaking
• Management
• Economic Development
• Analysis
• Management Consulting