Derick Christopher

Customer Delivery Manager @Trinity Industries, Inc.

Dallas, TX, US

Manages all aspects of the customer experience/relationship for my Trinity Rail customers• Owns day to day account level needs for my customers, including fulfilling same day customer support requests, order administration, and resolving account level items including shopping estimates, timely compliance moves, customer releases, and other activities tied to delivering a premier customer experience• I have developed strong external customer relationships, enabled through internal collaborative relationships across sales, leasing, operations, and product manufacturing• I have built proactive customer communication protocols to manage and exceed expectations• I have identified specific account level plans to anticipate and exceed my customer needs• I have developed core customer management skills, specifically within rail industry technical acumen• I have handled challenging conversations, both internally and externally, by creating workable solutions for the customer and our business.• I continue to facilitate a “one team” mindset and environment to support our growing customer experience culture• I am a change agent across multiple teams in support of our overall leasing strategic plan, including adopting our Salesforce (RailForce ONE) imperativeI am responsible for managing customer relationships and delivering an exceptional end-to-end customer experience. I work with a high-performing cross-functional team responsible for all aspects of the customer journey, including sales, leasing, and product manufacturing. I am responsible for ensuring excellent performance across critical customer experience drivers, such as service request responsiveness, order delivery quality and timeliness, regulatory compliance, and other key account activities. I am the face of the company to customers and sales, overseeing day-to-day operations such as order fulfillment, customer service, product, accounts receivable, and contract/lease administration.

Iowa State University - Ivy College of Business

B.S., Operations and Supply Chain Management

Western Michigan University - Haworth College of Business

Integrated Supply Matrix Management