Derick Rodrigues
Technical Support @Utility Warehouse
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WORK HISTORY
Technical Support @Utility Warehouse
EDUCATION
From Agnel high school pilar goa
Bachelor of Arts Allahabad university, English Literature
SKILLS
ABOUT DERICK RODRIGUES
Worked with Telecom plus providing support services such as data and voice on IPStream and LLU networks- Managing tasks and escalations through to resolution- Ensuring network efficiency and service quality is achieved accordingto defined SLA, KPI, QoS and performance parameters- Laising with Third line engineer\'s on network issues- Laising with Third Party providers/suppliers (BT, Talk Talk, EE etc- Laising with field engineers on installs and troubleshooting issues at remote locations- Trained new starters- coaching them on scorecards and other KPI\'s to optimise performance.Currently working as Enterprise Technical support Engineer - Dealing with VOIP services for enterprise clientsI can\'t change the direction of the wind, but I can adjust my sails to always reach my destination - Jimmy DeanBelieve you can and you\'re halfway there - Theodore Roosevelt
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