Derick Dannhauser

Senior Customer Support Officer @Heli-One

CA

Heli-One is the world’s largest independent helicopter support / MRO company, with major facilities in Canada, Norway & Poland. Heli-One has complete capabilities for airframe, dynamics, engines, modifications, completions - and a wide range of value-added services, such as PBH (Power/Part by the Hour) support. • Team Lead for Heli-One\'s Customer Support Team in the Americas • Assisting with problem resolution through communication with applicable stakeholders • Process review and process improvements. • Process mapping via Microsoft Visio • Daily involvement with activities listed below under \"Customer Support Officer\"