Derek Wills
Senior Manager, WFM/Reporting/Back Office
- Role
- Senior Manager, Wfm, Business Reporting, Back Office Operations at Avis Budget Group
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Derek Wills
Energetic, organized and goal oriented manager with a keen eye for improvement…
Experience
Senior Manager, Wfm, Business Reporting, Back Office Operations
Mar 2022 — Present · Tulsa, OK, US
Contact Center Workforce Management, Ops Reporting and Development, Back Office Operations.2022 successful implementation of new WFM, Phone, and IVR systems and corresponding organizational enhancements
Education
Northeastern State University
BS
Skills
- Project Management
- Schedules
- Web Design
- Access
- Workforce Management
- Quickbooks
- Staff Retention
- Forecasting
- Risk Management
- Call Centers
- Operations Management
- Customer Service
- Staff Scheduling
- Leadership
- Strategic Planning
- Microsoft Office
- Sales
- Project Implementation
- Creative Problem Solving
- Business Analysis
- Budgets
- Human Resources
- Employee Training
- Budget Management
- Management
- Contact Centers
- Performance Metrics
- Process Improvement
- Business Process Improvement
- Quality Assurance
- Software Development Life Cycle (Sdlc)
- Business Process
- Vendor Management
- Disaster Recovery
- Customer Satisfaction
- Sharepoint
- Staff Management
- Team Leadership
- Peoplesoft
- Outsourcing
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