Derek Ovadia

Owner Director @West Island Music Academy

Administrative Tasks; purchasing inventory, employee/customer scheduling, procurement, developing management statistics, creating customer and employee newsletters, human resources management (payroll, interviewing, hiring of staff). •Customer Service; handling disputes, scheduling flexible service times, developing customer service initiatives, developing service feedback methods.•Human Resources Management, including gathering worker schedules, providing motivational initiatives, developing performance measuring statistics, processing payroll.•Marketing Management, including sales, coordinating and creating advertising activities, competition analysis, development of market positioning strategy, integrated marketing communications, measuring advertising effectiveness through statistics.