Derek McLeod
Field Service Specialist @Epson America Inc.
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WORK HISTORY
Field Service Specialist @Epson America Inc.
Houston, TX, US
Analyze product failures and repair to quickly return equipment to production status either by telephone and/or on-site repair activities- Make recommendations for improved equipment performance- Document and submits service/repair activity- Perform research and assigned special projects by Management2. Perform product installations and conducts operator equipment production and maintenance training.3. Deliver service training to service vendors and partners as assigned by management.4. Apply electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions.
EDUCATION
Cisco Net Academy
CCNA
American InterContinental University
Bachelor of Science in Information Technology (BSIT)
Ricoh University
Certifications
Southern California R.O.C.
Certificate in Electronics
Palisades High School
Diploma
SKILLS
ABOUT DEREK MCLEOD
As a Field Service Specialist at Epson America Inc, I leverage my extensive experience…
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