Derek McLeod

Field Service Specialist @Epson America Inc.

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Field Service Specialist @Epson America Inc.

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Houston, TX, US

Analyze product failures and repair to quickly return equipment to production status either by telephone and/or on-site repair activities- Make recommendations for improved equipment performance- Document and submits service/repair activity- Perform research and assigned special projects by Management2. Perform product installations and conducts operator equipment production and maintenance training.3. Deliver service training to service vendors and partners as assigned by management.4. Apply electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions.

EDUCATION

2015 — 2016

Cisco Net Academy

CCNA

2014 — 2024

American InterContinental University

Bachelor of Science in Information Technology (BSIT)

2005 — 2014

Ricoh University

Certifications

1994 — 1995

Southern California R.O.C.

Certificate in Electronics

1986 — 1988

Palisades High School

Diploma

SKILLS

TroubleshootingTechnical SupportWindowsAnalysisNegotiationSoftware DocumentationTeachingOutlookMicrosoft OfficeResearchSharepointManagementSecurity +Public SpeakingNet +GisNetworkingStrategic PlanningNetwork SecurityCisco TechnologiesMicrosoft Sql ServerSecurityComptia a+ CertificationC#.netHelp Desk SupportData AnalysisCustomer ServiceMicrosoft AccessEditingSqlPhotoshopServersCisco Systems ProductsEnglishSwitchesMicrosoft ExcelPowerpointMicrosoft WordProject Management

ABOUT DEREK MCLEOD

As a Field Service Specialist at Epson America Inc, I leverage my extensive experience…

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