Derek McLeod
Field Service Specialist @ Epson America Inc. | Electronics, Information Security
- Role
- Field Service Specialist at Epson America Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Derek McLeod
As a Field Service Specialist at Epson America Inc, I leverage my extensive experience…
Experience
Field Service Specialist
Dec 2023 — Present · Houston, TX, US
Analyze product failures and repair to quickly return equipment to production status either by telephone and/or on-site repair activities- Make recommendations for improved equipment performance- Document and submits service/repair activity- Perform research and assigned special projects by Management2. Perform product installations and conducts operator equipment production and maintenance training.3. Deliver service training to service vendors and partners as assigned by management.4. Apply electromechanical, printing and color theory, including knowledge of RIP’s and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions.
Education
Cisco Net Academy
CCNA
2015 — 2016
American InterContinental University
Bachelor of Science in Information Technology (BSIT)
2014 — 2024
Ricoh University
Certifications
2005 — 2014
Southern California R.O.C.
Certificate in Electronics
1994 — 1995
Palisades High School
Diploma
1986 — 1988
Skills
- Troubleshooting
- Technical Support
- Windows
- Analysis
- Negotiation
- Software Documentation
- Teaching
- Outlook
- Microsoft Office
- Research
- Sharepoint
- Management
- Security +
- Public Speaking
- Net +
- Gis
- Networking
- Strategic Planning
- Network Security
- Cisco Technologies
- Microsoft Sql Server
- Security
- Comptia a+ Certification
- C#
- .net
- Help Desk Support
- Data Analysis
- Customer Service
- Microsoft Access
- Editing
- Sql
- Photoshop
- Servers
- Cisco Systems Products
- English
- Switches
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Project Management
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