Derek Matsche
Client Success Manager | IT Service Delivery, Service Desk Management
- Role
- Client Success Manager at Ccb Technology
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Derek Matsche
Leading the Technology Operations & Service Desk team at Crisis Prevention Institute, my focus has been on delivering impeccable IT service delivery and managing a world-class IT Service Desk. Our efforts have consistently enhanced the operational capabilities of our global teams located in the US and UK. With a blend of technical acumen and personnel leadership, we strive for excellence.My recent role has honed my skills in help desk support, technical support, and vendor relations. Our organization values customer service, and my ability to bridge communication gaps between technical teams and executives has been instrumental in creating environments of trust. The strengths I bring to the table, such as adaptability and harmony, contribute to the creation of a cohesive and customer-centric IT landscape.
Experience
Client Success Manager
Dec 2024 — Present · Racine, WI, US
The Client Success Manager (CSM) has a key role in CCB Technology’s Services Department. The position is responsible for consistent relationship management for MSP clients. Key responsibilities include maintaining a consistent reporting and communication cadence with MSP clients, including SLA deliverables and compliance, problem management and process optimization. The CSM is also responsible for high level MSP account management, along with conducting Strategic Business Reviews and Roadmap Communications with CCB’s managed clients.
Education
Trinity International University
Bachelor of Arts, Business Administration and Management, General
1998 — 2001
Milwaukee Area Technical College
Associate Degree, Hotel/Hospitality Management
1994 — 1996
Skills
- Virtual Teams
- Windows 8
- Adobe Fireworks
- Hardware Support
- Program Management
- Microsoft Office 365
- Software Documentation
- IT Operations
- IT Asset Management
- Project Management
- Bomgar
- Check Point Full Disk Encryption
- Microsoft Exchange
- Adobe Dreamweaver
- Requirements Analysis
- Troubleshooting
- Team Building
- Strengthsfinder
- Integration
- IT Strategy
- Sharepoint
- Asset Managment
- IT Service Management
- Networking
- Virtual Assistance
- Active Directory
- Technical Support
- Mentoring
- Strengths Development
- System Deployment
- Microsoft Word
- Team Leadership
- Windows 7
- Vendor Relationships
- Business Process
- Escalation Resolution
- Team Management
- Microsoft Excel
- Requirements Gathering
- Lotus Notes
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