Derek Marbell
Director of Revenue Cycle and Patient Access @Laureate Medical Group, Northside Hospital
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WORK HISTORY
Director of Revenue Cycle and Patient Access @Laureate Medical Group, Northside Hospital
Sandy Springs, GA, US
Managed high-volume Billing Department and Call Center with 3 direct and 60+ indirect reports, handling over 240K inbound calls annually.• Steered the design of an automated Patient Access dashboard and consistently monitored KPIs, enhancing call center performance and providing strategic guidance for effective operations.• Streamlined call center communication, standardizing patient communication nomenclature; ensured adherence to federal, state, and insurance regulations while reducing caller wait time from over 9 minutes to under 5 minutes in 6 months.• Increased collections by over 30% within 6 months, significantly reducing adjustment rate through the implementation of Accounts Receivables/insurance follow-up strategies and continuous process improvements.• Developed and oversaw a comprehensive denial management program, incorporating root-cause resolution strategies.• Managed annual operating/capital budgets, performed forecasting, cost analysis, and strategic planning, while employing Revenue Cycle Management best practices to improve bottom lines and provide insightful physician profit/loss analysis.• Collaborated with key stakeholders across LMG to elevate patient satisfaction, care quality, and maximize reimbursement opportunities, emphasizing efficient Revenue Cycle and Patient Access operations.
EDUCATION
University of Kentucky
Masters, Health Administration
Georgia State University - J. Mack Robinson College of Business
Executive Doctorate, Business Administration
Kwame Nkrumah University of Science and Technology, Kumasi
Bachelors, Biological Science
SKILLS
ABOUT DEREK MARBELL
With a long tenure as a Senior Healthcare Operations Leader, I have a background in revenue cycle management and communicating across all levels of the organization. My skillsets include stakeholder engagement, building strategic partnerships, and root cause analysis. I am also well versed in training, mentorship, leadership, and team development. I serve as a transformational specialist, focused on strategically aligning operations and influencing process improvements to drive revenue. Key Achievements Include: Managed daily operations of multiple high-volume multi-specialty group Practices with 3 direct and 200+ indirect reports across 8 locations, ensuring consistency in achieving goals and providing insights to the CEO and Executive Leadership Directed operations of multiple high-volume Pain clinic locations and Ambulatory Surgery Center with a $7M+ budget, 4 direct reports, and 50 indirect reports Successfully spearheaded introduction, inception, and deployment of a system-wide Electronic Medical Record (EMR) System Enhanced financial performance by reducing outstanding denials by 54% and boosting total revenue by 18% through advanced analytics and business intelligence strategies Orchestrated comprehensive optimization and auditing of work queues across multi-specialty groups, impacting over $12M in current AR and averaging $8M monthly charges Achieved the company\'s record-high collection rate by securing over $1M AR in worker’s comp, while managing clinic transitions and establishing comprehensive SOPs and productivity standards for TEC management teamsContact me through this profile if you wish to connect.
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