Derek Phillips

Information Technology Support Team Lead @Clue

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Information Technology Support Team Lead @Clue

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Berlin, DE

Manage technology stack and licensing for the company of about 100 employees including Slack, Google Workspace, Miro, Microsoft Office, Jet Brains, Atlassian, etc. Had responsibility of SuperAdmin or owner on most tools. Managed Mosyle MDM that was used to secure approximately 100 Macbooks and 40 iphones within the company. Setup security policies, application installs, white/black listed apps, and restrictions on devices. As well, I used Google MDM to manage approximately 30 Android phones. Onboarded employees into the company with the IT hardware (98% Mac, 2% PC) and configured their accounts. As well, I supported users, software, hardware, and all other IT-related requests via Jira Service Management. Project Lead for: Migration from LastPass to 1Password, rollout of Mosyle MDM to Apple devices, and revamping the outdated and unorganized inventory management system.

EDUCATION

2010 — 2012

Robert Morris University

Masters of Science; 2012, Information Technology Project Management

2007 — 2011

Robert Morris University

Bachelors of Science, Computer Information Systems

SKILLS

Windows 10Technical SupportIT Hardware SupportMicrosoft OfficeWindows 7Operating SystemsActive DirectoryHardwareProject ManagementSharepointRemote TroubleshootingDesktop SupportTroubleshootingHelp Desk SupportCustomer ServiceComputer HardwareHtmlSoftware InstallationIT Project & Program ManagementPager AdministrationNetworkingWindows XpVisual BasicMicrosoft OutlookSoftware DocumentationGoogle AppsInformation TechnologyDell ComputersMs ProjectHp Service CenterOutlookDragon Naturally Speaking

ABOUT DEREK PHILLIPS

Expat living in Berlin, Germany. Came to Berlin to start a new life experience/challenge and to start my life in Germany. During my leisure time I like to explore Berlin, travel as much as possible, and focus on keeping myself healthy. I work full-time as an IT Support Lead and just launched myself as a freelancer!

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Derek Phillips — Information Technology Support Team Lead at Clue in Berlin, DE | Unifers