Derek Holloway

About Derek Holloway

Cisco Certified Network Administrator with expertise in building client/employee relations and solving complex technical issues. Certifications: CCNAI MCSA I Comp TIA A+ Network+ Security + ITIL AWA Solution ArchitectCurrently completing certification in Azure System Administration and CISCO CCNPAs a certified IT professional, I worked with IT systems for over 10 years in positions advancing from Analyst, Network Engineer to Systems Administrator, bringing in-depth experience in routing and switching, facilitating networks, monitoring and troubleshooting. Knowledge in Authorization & Authentication in Microsoft hybrid environments and hands-on experience with Azure AD, Single Sign On (SSO) and Multi-Factor Authentication (MFA) have contributed to my success in IT.I have led teams and participated in multiple IT projects, installations and configurations. Highly experienced in installing systems, I attend to details and provide clients support, both remotely and on-site. I have improved systems, efficiency and productivity with upgrades and changes and provided solutions to technology problems. Knowing the users’ need for quick response, resolution and understanding of the technical issues, I strive to translate technical issues into simplified communication which can be comprehended by both technical and non-technical users. I have been instrumental in creating knowledge-based articles addressing recurring issues to assist users in the future. Proficient with: Azure & Active Directory Support/Administration ¬- Azure ADMicrosoft Endpoint Manager - Microsoft Intune - Ivanti - KACE - Office 365 Administration Teams - Outlook - SharePoint - OneDrive - Cisco Catalyst Switches - Exchange/ Office 365 Support, Maintenance & Administration, Account Provisioning, MigrationIntune Managed Endpoint TechnologiesMobile Device Management (Apple, Android, Windows End Devices)FHRP - VPC - VDC - VSS - VLSM - NAT - VLANS - Spinning-Tree ProtocolSolar Winds - WireShark - Citrix NetScaler - Blue CAT IP Address ManagerCisco Certified Network Administrator Routing & Switching with experience facilitating networks, monitoring, and troubleshooting.

Experience

1. System Administrator

   Centers For Family Development, Inc

   Jan 2023 — Present · Detroit, MI, US

   Administer and support Office 365 suite configurations and policies using in-depth knowledge of Authorization & Authentication in Microsoft hybrid environments and experience with Azure AD, including Single Sign On. • Analyze, troubleshoot, and deliver Microsoft Cloud solutions on Azure and Office 365 platforms.• Support large-scale implementations, architectural designs and manage migration.• Monitor health and actively respond to system alerts. • Implement new Office 365 features- Microsoft Teams, Office 365 Groups, Planner and migrations to target Cloud O365 tenant. • Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint, O365 collaborations. • Translate technical specifications, errors, and business logic through written and verbal communications to technical and non-technical users.Subject matter expert regarding Office 365 and Microsoft Azure with emphasis on-Security (Advanced Threat Protection (ATP) policies for Office 365 -Azure AD Identity Protection -Conditional Access (CA)-Azure Information Protection -Office 365 Message Encryption

Education

• Henry Ford College

  Associate of Arts and Sciences - AAS, Computer and Information Sciences and Support Services