Derek Franks

About Derek Franks

About me: As a Claims Manager at Chubb, the world’s largest property and casualty…

Experience

1. Claims Manager

   Chubb

   Dec 2024 — Present · Houston, TX, US

   Job DescriptionThe role involves overseeing CAT and Contingency Support for both internal and external variable resources, focusing on IA management. This includes handling personal and commercial claims through fieldwork and desk tasks. Responsibilities include training staff, enhancing the technical skills of team members, managing claim inventories, and ensuring customer service and outcome metrics are met.Key ResponsibilitiesResource Development: Provide training and oversight for Independent Adjusters and internal variable CAT and Contingency support staff.Best Practices/Customer Service: Ensure adherence to best practices and Chubb standards through effective coaching and development.Learning and Development: Identify skills gaps and create tailored training plans for individuals.Claims Technical: Provide support with coverage questions, damage assessments, and review/approve denial letters.CAT Response and Logistics: Coordinate CAT response efforts with Property leaders and manage deployed resources.Technology: Train teams on systems and estimating platforms.Onboarding/Offboarding: Manage IT processes and inventory for resource onboarding and offboarding, especially during non-CAT periods.Training Coordination: Work with various leaders to organize training opportunities to ensure the team is well-prepared for CAT responses.Collaboration with Field Teams: Ensure effective coordination between IA’s and Field Property/CAT/NDU teams, optimizing workload and internal tool usage.Performance Management: Monitor performance using key metrics and address any issues with poor performers, ensuring standards are upheld for CAT response efficiency and brand integrity.

Education

• Georgetown University

  Bachelor of Arts (BA)

  2003 — 2007

Skills

• Interpersonal Communication
• Claims Management
• Employee Training
• Access
• Impact
• Analysis
• Organizational Effectiveness
• Conflict Resolution
• Negotiation
• Financial Analysis
• Business Networking
• Written Communication
• Problem Solving
• Business Planning
• Claimnet
• Investments
• Independent Thinking
• Relationship Management
• Creative Strategy
• Strategic Planning
• Supervisory Skills
• Customer Service
• Data Analysis
• Technical Training
• Risk Management
• Xactimate 27.5
• Insurance
• Project Management
• Corporate Finance
• Team Leadership
• Financial Modeling
• Underwriting
• Analytical Reasoning