Derek C.
Strategic COO/CEO | Driving Growth & Innovation | Expert in Customer Experience, Operations, M&A, AI & Automation | Transforming Businesses for Scalability & Efficiency 🚀 #Leadership #CX #AI #Mergers #Automation
- Role
- Chief Operating Officer at Frontpoint
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Derek C.
Operations executive leader with extensive experience in entrepreneurial environments. I thrive on helping organizations unlock their potential in leadership development, and delivering an exceptional customer experience through the entire customer journey!Leading the Frontpoint Security Operations team. Founded in 2007 with a mission to create a better home security experience, Frontpoint empowers customers to simply and easily install a home security system customized to their needs, backed by best-in-class customer service and professional monitoring. It was the first home security company to offer a 100% wireless and cellular home alarm system and continues to be a top-rated home security company. Frontpoint has customers in all 50 states and Canada. Visit Frontpoint at:
Experience
Chief Operating Officer
Nov 2021 — Present · Las Vegas, NV, US
Driving the company\'s operating capabilities to surpass customer satisfaction and retention, and company goals. Introducing tactical initiatives to improve the customer experience, enhance the digital customer experience, develop ongoing customer engagement and success campaigns, and scale operational costs. Setting the example as senior leader for company culture and improving the employee experience.
Education
Silverado High School
Honors with 4.7 GPA, Honors and AP
1999 — 2003
University of Nevada-Las Vegas
Bachelor's degree, Applied Psychology
2003 — 2008
University of Nevada-Las Vegas
Master's degree, Industrial and Organizational Psychology
Skills
- Microsoft Office
- Microsoft Excel
- Avaya Communication Manager
- Avaya Site Administration
- Javascript
- Aspect
- Powerpoint
- Microsoft Outlook
- Site Management
- Leadership Development
- Operations Management
- Supervisory Experience
- Customer Service
- Live Chat
- Event Planning
- Event Management
- Master Scheduling
- Analytics
- Financial Reporting
- Fraud Detection
- Training
- Job Coaching
- Feedback Management
- Email Marketing
- Strategic Hiring
- Constructive Dismissal
- Customer Retention
- Customer Engagement
- Computer Proficiency
- Instructor-Led Training
- Help Desk Support
- Quality Assurance
- Employee Recognition
- Call Centers
- Coaching
- Forecasting
- Customer Experience
- Outlook
- Sales
- Workforce Management
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