Derek D.

About Derek D.

My goal is to create solutions that solve customer problems and make them more…

Experience

1. Senior Product Manager and Customer Experience Manager of International - Asia Pacific

   FamilySearch

   May 2012 — Present

   I provide executive-level leadership for special projects evaluating the feasibility of providing FamilySearch services on an international scale across APAC.\\\\n\\\\nI am responsible for the authentic and culturalized experiences of our patrons from over 47 Countries from India, South East Asia, the Philippines and the Pacific.\\\\n\\\\nI guided vendor selection, RFP requirements, concept development, qualitative and\\\\nquantitative market research, prototype requirement development, prototype development, usability testing, and focus groups. I also lead research and development projects, oversee cross-functional project teams, and work across the globe to grow the product.\\\\n\\\\n Increased the Genealogical engagement in APAC by over 225% in just two years.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Scrum
• Excel
• Customer Relations
• Agile Methodologies
• Agile
• Competitive Analysis
• Analysis
• Pragmatic Marketing Certification
• Product Launch
• Building Productive Relationships
• Quantitative Analytics
• Customer Service
• Market Research
• Management
• Customer Champion
• Customer Relationship Management (Crm)
• Training
• Marketing
• Presentation Skills
• Process Improvement
• Team Management
• Coaching
• Program Management
• Team Building
• Web Applications
• Strategic Planning
• Solutions Specialist
• Product Development
• Business Planning
• Cross-Functional Team Leadership
• Account Management
• Go-to-Market Strategy
• Cross-Cultural Teams
• Microsoft Office
• Microsoft Excel
• Product Marketing
• Enterprise Software
• Team Leadership
• Tactical Program Management
• Marketing Management