Derek Leung

Group Product Manager, Generative AI | ex-TTD, Tesla, HSBC Digital | Ads, AI, Identity and Personalization

Role
Group Product Manager at FWD Insurance
Location
Seattle, WA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Derek Leung

Hi! I\'m a group product manager with 9+ years of experience in Ads and AI products, including for Fortune Global 500 & Fortune 500 firms. I\'ve led the ideation-to-growth of large-scale, technical products: Tesla’s e-commerce & data telemetry platforms, The Trade Desk’s ad management, measurement & AI-powered products for global advertisers to deliver personalized ads, and financial investment recommender systems for HSBC & BlackRock.Through market research, user studies, data analysis, and collaboration with designers & engineers on everything from the user experience to technical requirements, I\'m eager to build more award-winning products & services for users around the world.

Experience

  1. Group Product Manager

    FWD Insurance

    Mar 2024 — Present

    Oversaw the vision-to-launch of extensible AI CS with identity authentication, lead capture & multimodality support in 5 languages, as part of a US$100m GenAI venture with Microsoft and OpenAI.• Raised GPT4o’s accuracy to 94% from 42%, by leading the proposal, build & launch of a new knowledge retrieval pipeline and guardrails on AWS and Microsoft Azure.• Defined & launched a new Customer Data Platform that consolidated 2.1bn data points into an API gateway, streamlining dev in 9 markets. Led Engineering & Data Science team of 20.• Scaled Sales & Operations capacity up to 145% MoM, by expanding the web & mobile UX to provide policy details and contextual product recommendations. Also improved customer NPS by 22%.

Education

  • University of Washington

    Bachelor's Degree

Skills

  • Java
  • Adobe Photoshop
  • Microsoft Office
  • Social Media
  • Javascript
  • Social Networking
  • Time Management
  • C++
  • Teamwork
  • Sql
  • Matlab
  • Management
  • Html
  • Leadership
  • Data Analysis
  • Public Speaking
  • Photoshop
  • Python

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Derek Leung — Group Product Manager at FWD Insurance in Seattle, WA, US | Unifers