Derek Traver

About Derek Traver

Driven Customer Success and Sales Leader with proven track record of success. Expertise in creating, building, and leading business ventures. Extensive experience in recruiting and people leadership. Not afraid of the unknown.

Experience

1. Sr Director of Customer Success - Commercial Enterprise

   Staples

   Nov 2023 — Present · Seattle, WA, US

   As a strategic leader, I am responsible for providing direction to a nationwide team of leaders and individual contributors, with a primary focus on driving customer satisfaction across both new and existing programs in the enterprise commercial sector. My role encompasses overseeing the full customer journey from implementation and onboarding through to long-term program maintenance.I lead cross-functional teams to ensure seamless collaboration, tackling root cause analysis to resolve issues and identify opportunities for improvement. My approach centers around building and nurturing both internal and external relationships, fostering a culture of teamwork and fluidity in managing ongoing customer programs.Reporting directly to the VP of Customer Success, I oversee the integration of support and sales initiatives, ensuring alignment across the enterprise to exceed customer expectations and drive business growth.

Education

• St. Joseph's College of Maine

  Bachelor of Business Administration - BBA, Business

• Saint Joseph's College

  Bachelor of Science (B.S.), Accounting/Business/Management/Computer Sciences

  1990 — 1994

Skills

• Solution Selling
• Crm
• Key Account Management
• Key Account Development
• Selling
• Sales
• Major Accounts
• Business Development
• Account Management
• Sales Presentations
• B2b
• Sales Process
• Lead Generation
• New Business Development
• Sales Management
• Qualifying Prospects
• Strategic Planning
• Cold Calling
• Business-to-Business (B2b)
• Sales Operations
• Customer Retention
• Direct Sales
• Salesforce.com
• Customer Relationship Management (Crm)