Derek Stewart

About Derek Stewart

With over a decade of experience in the travel and tourism industry, I lead Carnival…

Experience

1. Sr Manager, Loyalty Marketing & Operations

   Carnival Cruise Line

   Mar 2023 — Present

   Leads the strategy and execution of the brand loyalty program marketing and operations to engage with guests new to cruising and encourage past guests to repeat cruising while building long-term, profitable customer relationships and positioning Carnival Cruise Line as the world’s leading cruise line. Responsible partnering with multiple stakeholders across the shoreside organization and shipboard teams to setup and maintain loyalty benefits. Oversees the execution of loyalty operations, including loyalty marketing offers, onboard benefits and contact center support. Partners with communications and marketing teams to develop a holistic communication plan to ensure the use of an integrated multi-channel communication strategy that supports the loyalty program and a robust targeted marketing plan that engages with the wide range of customers Carnival Cruise Line serves every year. Partners with senior operational leaders / key stakeholders to make sure that they support growth of the program and deliver expected service levels to our valued guests, ensuring consistent approach and overall alignment on the essence of the program. Assess overall success of the program. Provides adjustments as needed for future initiatives and presents recommendations that align to overall brand strategy and “Fun” ethos of Carnival Cruise Line.

Education

• Purdue University

  B.S. Professional Flight Technology, Minor in Organizational Leadership Management, Summa Cum Laude, Business Administration, Management and Operations

  2008 — 2012

• Purdue University

  M.S. Business Management, Summa Cum Laude, Business, Management, Marketing, and Related Support Services

Skills

• Aerospace
• Management
• Microsoft Excel
• Microsoft Word
• Medical Billing
• Flights
• Airports
• Commercial Aviation
• Public Speaking
• Customer Service
• Piloting
• Finance
• Private Pilot
• Avionics
• Data Analysis
• Aviation
• Aircraft
• Airlines
• Cfi
• Brand Management
• Powerpoint
• Human Factors
• Revenue Analysis