Derek Reyes

Guest Experience Tl @Victoria’s Secret & Co.

US

Lead by Example: Set the tone for exceptional customer service by modeling selling behaviors, product knowledge, and brand loyalty.• Elevate Guest Experience: Ensure every customer interaction is welcoming, personalized, and engaging, aligning with the brand’s high standards.•Drive Sales: Motivate the team to meet or exceed sales goals through coaching and real-time feedback.• Team Leadership: Support, train, and guide associates to enhance performance and ensure consistency in guest service.• Operational Excellence: Help maintain visual and operational standards on the sales floor, including merchandising and store cleanliness.•Problem Solving: Address and resolve customer concerns in a professional and positive manner.• Floor Supervision: Take charge during peak times or manager absence to ensure smooth store operations and a cohesive team.• Support Brand Events: Lead or assist with in-store events, promotions, and product launches that drive traffic and engagement.• Performance Feedback: Partner with store leadership to recognize achievements and identify opportunities for associate development.• Customer Insights: Gather and communicate customer feedback to inform store strategies and improve the shopping experience.