Derek Miller
Senior Director Operations & Technical Services at CommScope
- Role
- Senior Director Operations & Technical Services at CommScope
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Derek Miller
Experienced Director Technical Support with a demonstrated history of working in the telecommunications industry. Skilled in Professional Services, Management, Software Documentation, Business Process Improvement, and Troubleshooting. Strong support professional with a MBA focused in Technology Management from University of Phoenix.
Experience
Senior Director Operations & Technical Services
Jun 2023 — Present · Portland, OR, US
Lead North American and International Support teamsDrive a global support team approachStandardize operational reporting and dashboards across the global support organizationGuide projects focused on CRM, Portal, and tool experience improvements
Education
University of Phoenix
MBA, Technology Management
2001 — 2003
South Salem High School
Diploma, General
1982 — 1986
Oregon State University
BA, Marketing / Business
1986 — 1996
Skills
- Change Management
- Integration
- Business Process
- Vendor Management
- Cross-Functional Team Leadership
- Software Documentation
- Professional Services
- Customer Service
- Training
- Business Process Improvement
- Telecommunications
- Troubleshooting
- Analysis
- Management
- Team Building
- Program Management
- Six Sigma
- Team Leadership
- Cloud Computing
- Product Management
- Leadership
- Process Improvement
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