Derek Kirkland

WORK HISTORY

EDUCATION

ABOUT DEREK KIRKLAND

I\'m an accomplished professional with over 10 years experience in leading large-scale process improvements and organizational transformations. My proficiency in Lean Six Sigma methodologies, SAP, and agile frameworks has enabled me to drive significant cost savings and efficiency gains across various industries. I excel in managing cross-functional teams, implementing automation technologies, and delivering substantial financial benefits to my organizations.My approach is deeply rooted in developing data-driven solutions that optimize business processes and executing strategic initiatives aligned with organizational goals. With strong analytical and problem-solving skills, I have a consistent record of reducing operational risks and enhancing performance metrics.Selected Accomplishments: Cost Savings Through Process Redesign: Developed a new intake process for verifying death certificates at the Estate Care Center, achieving $2.4M in annual cost savings by enhancing efficiency. CRM System Implementation: Led the successful deployment of a cloud-based CRM system, improving customer satisfaction by 25%, reducing customer churn by 15%, and strengthening service operations. Quality Improvement: Conducted data-driven analysis and process enhancements that reduced product defects by 5%, thereby improving production quality and elevating customer satisfaction. Operational Efficiency: Developed value stream maps that reduced the exception payment process time by 5-7 days, resulting in $1.7M in annual savings through streamlined operations. Automation and Profit Maximization: Spearheaded the automation of outdated manual processes, which increased profits by 8% and enhanced operational efficiency through optimized business projects and advanced reporting tools.My career is dedicated to using innovative strategies to solve complex challenges, achieving measurable results that not only meet but often exceed expectations. d••••••••@yahoo.com