Derek Kincade
Program manager focused on increasing efficiency and programmatic capacity using continuous improvement and Scrum methodology..
- Role
- Process Improvement Program Manager at Splice
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Process Improvement Program Manager
Dec 2018 — Present
Reporting to CEO as a resource tasked with improving communication, cross-functional teamwork and process efficiency across 5 siloed business units-Establishing KPIs and process documentation for 3 teams with 17 total roles-Implemented SharePoint Site to house all documentation and create clear new employee onboarding-Completing process improvement projects with vendor partners across the country in order to reduce high impact delivery times by 33% and create increased capacity for service recovery-Lead working sessions with 15 budget stakeholders to create more cost-efficient budgeting process as part of a restructure for a greater $50 million account-Working with wd Operations to increase work crew capacity from 5 partially-specialized teams to a fully cross-trained crew of 30 operating in a zone-based system-Engaged in process improvement on Warehouse forecasting to prevent outages and ensure that all product is available for our client within a 5 day SLA.
Skills
- Event Planning
- Editing
- Social Media
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Peer Mentoring
- Customer Service
- Microsoft Word
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