Derek Jones
Security Officer @Securitas Security Services USA, Inc.
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WORK HISTORY
Security Officer @Securitas Security Services USA, Inc.
US
ABOUT DEREK JONES
Help Desk Professional | Technical Support | Customer ServiceExperienced and customer-oriented Help Desk professional equipped with a solid foundation in IT support and a strong passion for delivering exceptional service. Seeking an entry-level position where I can leverage my technical skills, problem-solving abilities, and dedication to assist users in resolving their IT issues effectively. Technical Expertise- Proficient in troubleshooting hardware and software problems, providing step-by-step guidance to users- Knowledgeable in Windows and macOS operating systems, as well as common productivity software- Familiarity with networking concepts, protocols, and basic server administration- Experienced in managing and resolving support tickets, ensuring accurate documentation and timely responses. Strong Customer Service Skills- Adept at delivering exceptional customer service, ensuring positive user experiences- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts in a user-friendly manner- Patient and empathetic approach when assisting users, actively listening to their concerns and offering timely resolutions- Able to adapt and thrive in a fast-paced environment, prioritizing tasks and meeting deadlines. Education:Course career/ official google professional certificate Professional Development:In pursuit of CompTIA A+ certification to further enhance technical skills and knowledge. Professional Experience:IT Support Intern - Assisted users in troubleshooting hardware and software issues, providing prompt resolutions for seamless operations- Documented support tickets accurately and efficiently, ensuring smooth tracking and follow-up- Collaborated effectively with IT team members to resolve complex technical problems, contributing to successful incident resolution. Strong Team Player- Thrives in collaborative environments, fostering positive relationships with colleagues and cross-functional teams- Committed to constant learning and professional growth, seeking opportunities to expand technical expertise and stay up-to-date with industry trends.If you are seeking a motivated and dedicated Help Desk professional who excels in delivering top-notch support and ensuring a seamless user experience, let\'s connect. I am eager to contribute to a dynamic organization\'s IT department and make a positive impact.
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