Derek J Walsh

Managing Director @Rjfacilities

Liverpool, GB

The Facility Services Sector acts as an umbrella and is a horizontally oriented market. It relates to the human resources, real estate and soft service functions. The discipline of facility services and the role of service managers in particular mean that managers have to operate at two levels: strategic-tactical and operational. In the former case, clients, customers and end-users need to be informed about the potential impact of their decisions on the provision of space, services, cost and business risk. In the latter, it is the role of a facility manager to ensure corporate and regulatory compliance plus the proper operation of all aspects of a building to create an optimal, safe and cost effective environment for the occupants to function. The Facility Services team has responsibilities for the day to day running of the building; issues that require more than just periodic maintenance, for example those that can stop or hamper the productivity of the business or that have safety implications; many of these are managed by the \"help desk\" that staff are able to prioritize the response by either telephone or email. Help desks may be used to book meeting rooms, car parking spaces and many other services; it may be split into two sections often referred to as \"soft\" and \"hard\" services. Soft would include reception, post room, cleaning, security, landscape gardening, windows etc and hard the mechanical an electrical services

University of Central England

CMS

Christian Brothers College

A Level

College of Marketing & Design

Marketing Certificate