Derek Hucul
Director, Integrated Customer Solutions (Ics), Field Operations @Grainger Canada
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WORK HISTORY
Director, Integrated Customer Solutions (Ics), Field Operations @Grainger Canada
CA
I lead the Integrated Customer Solutions (ICS) organization for Grainger Canada—an exceptional team of ~180 operations professionals who support our most complex, embedded customer operations across the country. My role blends strategy, operations, and customer partnership: I design our go‑to‑market approach, define our customer offer, and lead the financial and operating models behind our Managed Stores/Cribs, Integrated Supply, and Managed MRO programs.Above all, I’m responsible for ensuring our customers experience seamless, reliable performance every day. I support a team of leaders who drive execution at scale and create meaningful value for some of Canada’s largest organizations.I’m passionate about building strong teams, enabling operational excellence, and shaping solutions that make our customers’ work easier, safer, and more efficient.Areas of Focus:• Strategic Leadership• People Strategy• Talent Development• Customer Offer Development• Team Member Engagement• Operational Excellence• Sales Operations• Cross Functional Responsibility• Financial Management
EDUCATION
Okanagan University College
Business, Management/Marketing
SKILLS
ABOUT DEREK HUCUL
As a leader of leaders, I\'ve had the privilege of guiding diverse functions, building long term strategic plans, and navigating intricate negotiations in my career. Through collective efforts I have set both individual revenue records, achieved team milestones, and have been fortunate to be recognized with multiple President\'s Club achievements on self and team results.
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