Derek Howard
PS Engagement Director/Portfolio Lead @ Medallia | Seasoned Professional Services Leader in SaaS
- Role
- Ps Engagement Director Portfolio Lead at Medallia
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Derek Howard
Experienced services leader who empowers teams to solve complex problems in challenging situations. Proven abilty to lead teams through rapid growth within the SaaS space. Always finding ways to improve services processes to gain efficiencies and improve results.
Experience
Ps Engagement Director Portfolio Lead
Oct 2022 — Present
Accountable for the successful delivery of all services engagements, client satisfaction, Net Promoter Score (NPS), and renewals for a regional portfolio of clients- Efficiently manage utilization, budgets, revenue, and margins for the portfolio, ensuring optimal financial performance and profitability- Effectively manage escalations with client executive sponsors, employing strong interpersonal skills to achieve amicable resolutions and mutually beneficial outcomes in challenging situations- Oversee and coordinate complex teams comprising Program Managers, Technical Leads, Analysts, and Subject Matter Experts (SMEs) on various topics, ensuring seamless collaboration and efficient project execution- Collaborate closely with Sales, Customer Success Managers (CSMs), and other cross-functional teams to ensure client satisfaction, retention, and identify expansion opportunities.
Education
Calvary Baptist Theological Seminary
Master's degree, Theology
2006 — 2011
Clearwater Christian College
Bachelor of Science (B.S.), Church Ministries
2001 — 2005
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