Derek Hairston
Solutions Architect Technical Account Manager @TransUnion
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WORK HISTORY
Solutions Architect Technical Account Manager @TransUnion
Alpharetta, GA, US
Manage a portfolio of Fortune 500 clients with contracts up to $6M, delivering strategic value through data-driven consulting, technical account management, and process innovation.Key Achievements- Led investigations that resolved syndication and audience drop issues for clients, restoring SLAs and improving data integrity by 30%- Saved a $6M contract by elevating service standards and implementing SOPs that improved activation setup speed by 73%- Pioneered SA-to-TAM transition, leading weekly meetings and setting the model for future team operations during platform migration- Contributed to SOP development and operational guides that enhanced team-wide consistency and delivery efficiency.
EDUCATION
East Carolina University
Master of Business Administration (MBA)
East Carolina University
Bachelor's Degree, Business Administration
ABOUT DEREK HAIRSTON
Passionate about bridging the gap between technical innovation and business strategy, I…
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