Derek Goff
Customer Service Agent @HORIBA
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WORK HISTORY
Customer Service Agent @HORIBA
Austin, TX, US
Responsibility’s: Responds to customer inquiries and complaints; provide product, pricing and delivery information, and act as liaison between customer and internal HORIBA departments. Responds to email requests for new orders or changes in service; provides product, pricing and delivery information; inputs customer orders/changes. Inputs and maintains customer order information (e.g, purchase orders, sales orders, quotes, invoices, service orders, work orders, etc.); prints reports. Performs system inquiries regarding sales order and shipping status; provides basic instruction to other HORIBA staff regarding dissemination of status information. Generates appropriate sales order and shipping documents, corrects billing discrepancies; resolves incorrect term and condition issues with customers.
SKILLS
ABOUT DEREK GOFF
Experienced Customer Service Agent and salesman with a demonstrated history of working in…
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