Derek Etzel
Customer Success Leader
- Role
- Customer Success Manager at Tovuti Lms
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Derek Etzel
Customer Success Leader | Strategic Account Management | SaaS | Client Retention | Growth & EngagementSeasoned Customer Success professional with 8+ years of experience driving client satisfaction, retention, and revenue growth across tech and service-based industries. Proven ability to manage complex accounts, lead cross-functional teams, and deliver scalable solutions that align with customer goals and business objectives.Expert in SaaS platforms, SEO strategy, trust accounting, OTA/channel management, and revenue optimization. Known for building strong client relationships, developing actionable KPIs, creating efficient SOPs, and mentoring high-performance teams. Thrive in fast-paced environments that require strategic thinking, clear communication, and a proactive approach to customer lifecycle management.Outside of work, I’m passionate about spending time with my family, enjoying the outdoors, and staying active — especially on the golf course, where I’ve learned the value of patience, strategy, and consistency.
Experience
Customer Success Manager
Nov 2025 — Present
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