Dereck Moore

About Dereck Moore

I’m a passionate leader committed to creating exceptional experiences for both customers and employees. With over 20 years of expertise in customer success, account management, SaaS solutions, digital marketing, product strategy, and sales enablement, I thrive in fast-paced, evolving environments.My career is defined by building high-performing teams, launching new organizations and programs, and developing training and engagement strategies that deliver measurable business results. I believe in fostering a culture of accountability, transparency, collaboration, and celebrating wins together.I bring a proven track record of driving growth in new and established markets, leveraging strong communication and relationship-building skills across all organizational levels. Certified ScrumMaster and Google Ads certified, I’m proficient in Salesforce, Siebel, Oracle, and Microsoft Office Suite.Core Strengths: Leadership & Team Development Customer Success & Engagement SaaS & Digital Marketing Strategy Sales Enablement & Segment Growth Program Design & Execution

Experience

1. Manager, Implementation

   CDK Global

   May 2021 — Present · Seattle, WA, US

   As the Manager, Implementation, I am responsible for building, training, and managing a Field Implementation Consultants that install Dealer Management Systems (DMS) and Layered Applications along with working cross-functionally with Project Managers to properly resource consultants for successful software installations within project scope and meet/exceed customer expectations.Highlights:• Lead day-to-day operations of Implementation Consultants (IC) installing Dealer Management System (DMS) and layered applications across complex client projects.• Designed and launched a Tableau dashboard to monitor IC assignments, scope of work, and capacity—eliminated manual reporting and provided visibility to senior leadership.• Partner with Project Managers to resource/allocate ICs for successful software installations within project scope and timelines.• Collaborate with workforce management to optimize associate scheduling and utilization.• Serve as escalation point to project stakeholders representing the IC team; drive risk mitigation and resolution.• Coach, mentor, and develop associates with individualized growth plans and regular feedback sessions.

Education

• Gonzaga University

  BA

  1993 — 1997