Depika Kumari Jha
Customer Experience Manager @Lightstorm
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WORK HISTORY
Customer Experience Manager @Lightstorm
Gurugram, IN
At Lightstorm, I manage Strategic and Large Regional accounts across India, driving lifecycle governance, SLA excellence, executive cadences, QBRs, and 360° VOC frameworks to strengthen retention and trust.I lead structured Service Improvement Plans (SIPs) for recurring and chronic accounts, while governing Planned Events (PE) to ensure proactive communication, risk mitigation, and service confidence.I bridge strategy with execution — aligning customer sentiment, operational rigor, and revenue goals to build long-term, executive-level partnerships.
EDUCATION
Ramachandran International Institute Of Management (RIIM Pune)
PGDM, Business, Management, Marketing, and Related Support Services
K.S.G.M. COLLEGE, NIRSA, DHANBAD
Bachelor of Arts, English Language and Literature/Letters
ABOUT DEPIKA KUMARI JHA
With over six years of experience leading enterprise engagement across B2B telecom, NaaS, manufacturing, and ed-tech environments, I have built my career around one core belief — customer experience is not a support function; it is a strategic growth engine. Beyond metrics and dashboards, I focus on building executive-level partnerships rooted in transparency and accountability. Sustainable growth happens when customers feel heard, supported, and strategically aligned — not just serviced.
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