Dephney Dsouza
Salesforce Developer | ~3 years in Deloitte USI | Expert in Sales & Service Cloud, CPQ, Apex, LWC | 5X Salesforce Certified Professional
- Role
- Associate Analyst at Deloitte
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Dephney Dsouza
Passionate Salesforce Developer with ~3 years of hands-on experience delivering scalable CRM solutions within the Life Sciences domain at Deloitte. I specialise in Sales Cloud, Service Cloud, CPQ, and Einstein Bots, building intelligent, user-centric platforms that enhance productivity and customer engagement.My expertise spans Apex development, Lightning Web Components (LWC), Flows, Process Builders and Copado deployments, supported by strong communication and stakeholder collaboration in Agile environments.🧠Key Highlights:Improved chatbot engagement by 80% and reduced case resolution time by 40% using Einstein Bots and Flows.Optimized CPQ bundles and approvals, accelerating deal cycles and boosting sales productivity.Reduced code bugs by 65% through clean coding, reusable LWCs, and test automation.Delivered consistent cross-functional enhancements earning 3 Spot Awards for quality and ownership. Certified Salesforce Professional (5x):Platform Developer I | Administrator | Platform App Builder | AI Associate | Agentforce Specialist Goal: To continue building intelligent, AI-driven Salesforce solutions that automate processes, delight users, and drive measurable business growth. Let’s connect: Open to Salesforce Developer, Consultant, and Solution Engineer opportunities globally.
Experience
Associate Analyst
Feb 2023 — Present · IN
As a Salesforce Developer at Deloitte, I designed and implemented solutions using Apex, Lightning Web Components (LWC), and configuration tools. I developed robust test classes to ensure code quality and reliability. My work included advanced CPQ approvals, streamlining sales processes and automating complex workflows. Collaborated with cross-functional teams to deliver scalable, high-impact CRM solutions for client. Awards: 3Ă— Spot Awards for excellence in cross-functional delivery.
Education
Chanakya Education Societys Indira College of Commerce & Science, Pune
BBA-CA
2019 — 2022
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